Privacy Policy - Neiman Marcus

Encrypted transmission
At NeimanMarcus.com, we utilize the industry's highest standard of data encryption and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode.
Security measures are employed throughout our Web site, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. If you prefer to complete your order by phone rather than online, please call us at 1.888.888.4757. We are here 24 hours a day, every day.
Positive identification
Before your personal information is transmitted to us, your browser will make a positive identification that communication is being conducted with NeimanMarcus.com. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to neimanmarcus.com will your order be processed online. This authentication by your browser takes place after you select "Purchase" and before your order is actually submitted.
Follow-up measures
Once your order is transmitted to NeimanMarcus.com, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.
Credit card fraud protection
In the rare event that your credit card is used to make a purchase online without your authorization, Neiman Marcus will gladly cover the first $50. For any remaining balance, please contact your credit card company about its specific refund policies. Our customer service representatives will do all they can to resolve such situations quickly with the least amount of inconvenience to you.
Concerns?
When it comes to making your NeimanMarcus.com experience one you can feel confident about, we are ever-vigilant. Should you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.
Online information gathering
At NeimanMarcus.com, we respect your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. These policies are supplemented by our Neiman Marcus financial privacy policy, which applies to all Neiman Marcus credit card holders transacting business with us through the Web site or in any other way. As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.
Currently, NeimanMarcus.com gathers online customer information to improve the content of our Web site, to enhance your online shopping experience and for marketing and promotional purposes. We collect information from you in three primary ways: when you register to purchase, when you register for e-mail, and when you complete an online application for an NM credit card (please see below for details concerning each). There are also incidental instances in which we would need to gather relevant information from you, such as when you select an NM Prepaid Gift Card.
The information you share with us may in turn be shared with the corporate affiliates of The Neiman Marcus Group, as well as other organizations which we believe to be in keeping with Neiman Marcus practices and standards.
Registering for a purchase
The information you provide upon registering to purchase includes general facts necessary for us to complete your order-your name, mailing address, shipping addresses, e-mail address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from this Web site.
Register for e-mail
The information you provide upon registering for e-mail consists only of your name and e-mail address. We will use this information to respond to your submissions and may share your e-mail address with the affiliates of Neiman Marcus and other organizations which may be of interest to you.
To register for e-mail from NeimanMarcus.com, you need only complete this brief form.
If you would like to discontinue receiving e-mail from Neiman Marcus or prefer that your information not be shared with organizations other than NeimanMarcus.com and its affiliates, please let us know. We will do our best to honor your request.
Registering for the NM credit card
When you complete an online NM credit card application, you submit to us certain information that we consider personal and as such should be protected. We assure you that your information can be shared with us in complete confidence - we will not release information concerning your credit card to a third party except in accordance with our Neiman Marcus financial privacy policy, which will be mailed to you with your NM credit card if your application is approved.
Submissions
Although we will make every effort to respond quickly to applicable e-mail messages, Neiman Marcus is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
While we welcome your comments and feedback regarding NeimanMarcus.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web site or any e-mail connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through NeimanMarcus.com shall become and remain the property of Neiman Marcus. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission.
Should you have any questions concerning a submission, please contact us.